We are dedicated to providing orthodontic care of the highest caliber in a relaxing, comfortable and friendly atmosphere. We will strive to provide exceptional service before, during and after treatment to establish a lifelong partnership with our patients.
Our patients are the most important visitors on our premises. They are not dependent on us; we are dependent on them. They are not just patients in our practice; they are part of our family. We are not doing them a favor by serving them; they are doing us a favor by giving us the opportunity to do so.
We will deliver excellent treatment to all our patients. We will set our goals to achieve total patient satisfaction with the highest quality treatment and exceptional service.
This type of care will be accomplished by a team of people who work well together and enjoy doing so. Selection of team members will be made using these criteria. The team and doctor will be kept up to date with recent advances through continuing education.
Our office will be a pleasure to visit, and our patients will be made to feel at home.
Cook Orthodontics is conveniently located in Evansville, IN. We are open to serve you, answer questions or schedule an appointment during the following hours:
How do I fit orthodontics into my busy schedule?
Most people seeking orthodontic treatment have other important obligations during the day usually involving work or school. When active treatment begins, each patient typically is seen every 4-8 weeks, and some of these appointments will conflict with work or school activities.
We have devoted considerable time and effort into designing our scheduling system. Here is what we want to do: First, we want to see you on time for your appointment. Second, we want to have adequate time during each appointment to do the necessary procedures. Third, we wish to answer questions and update your treatment progress. In addition, we will work with you to schedule around your school or work hours as much as possible. As you can imagine, a well-organized schedule requires considerable structure tempered with flexibility.
Longer appointments are scheduled during school hours. In this way, an entire afternoon is not committed to one or two patients, but rather is scheduled to accommodate as many families as possible for shorter after-school appointments. If you should ever wish to come to the office during a quieter time, please ask to schedule an appointment during school hours. During your treatment, there are times when the adjustments are completed quickly, even though they may be quite technical. We have tried to design treatment methods that limit your inconvenience.
Because the schedule is carefully crafted, your late arrival can pose a problem. In fairness to the other scheduled patients, we may not be able to work you into the schedule, and therefore, would find it necessary to reschedule your appointment. Please understand that our hours are structured to accommodate your schedule as much as possible. Even so, there is no possible way to schedule every patient after school. We are happy to work appointments around lunch hours, study halls and days off, if possible.
We realize that once in awhile, unforeseen circumstances arise that necessitate a change in appointments or cause you to overlook an appointment. We will do our best to reschedule your appointment as soon as possible. However, in order to avoid a delay in treatment, it may become necessary to reschedule missed appointments during school hours. Missed appointments or numerous appointment changes will inevitably result in an extension of your treatment time. Also, emergency visits may have to be scheduled during school hours to allow for repairs on short notice.
Because our treatment area is small and contains many instruments that are sterile and must remain sterile, we request that parents and siblings remain in the reception room while the patient is receiving treatment. If you have a concern, please notify either the receptionist or assistant and we will be happy to discuss it with you. We will update you on your child’s progress at each visit.
What happens if we move during care?
Changing orthodontists during treatment requires additional planning. We will help you make the transition go as smoothly as possible. With the help of a national directory, we can give you a recommendation for an orthodontist in the town or city to which you are moving.
Will a move prolong orthodontic treatment time?
The estimated treatment time will generally take longer when a transfer is made during active treatment. Treatment takes longer because the new orthodontist must do a complete evaluation with recent models, photographs and X-rays. Additionally, it may take a few months for the new orthodontist to become familiar with the patient’s response to treatment.
What effect will a move have on the overall treatment costs?
Treatment costs will generally be increased when there is a transfer of care. The additional expense is related to updating the treatment plan, as well as progress records and the added length in treatment time. Our office will calculate the treatment fee to date and make necessary adjustments to the account.
There will be a transfer fee of $30 to cover the additional expense of duplicating the records, since we are required by law to retain a copy in the office. This fee will be due before transfer.
What should I do after arriving at our new residence?
When you have completed your move, make contact with the new orthodontist as soon as possible to avoid any delay in treatment. The new orthodontist will request a transfer report and records from our office, and we will respond as quickly as possible.